People & Performance Manager

Job Overview

We are looking for a People & Performance Manager who will take complete ownership of team productivity, discipline, skill growth, and output. This role goes far beyond attendance, payroll, or documentation.

If you are looking for a comfortable HR job, this role is not for you.
If you enjoy driving performance, fixing gaps, and building winning teams, you will thrive here.

Key Responsibilities

1. Performance Ownership (Core Responsibility)

• Track daily and weekly work output of all team members
• Define and monitor KPIs, targets, and performance metrics for each role
• Identify underperformance early and take corrective action
• Push team members to deliver results, not excuses
• Prepare performance reports for management

2. People Operations & Discipline

• Build and enforce HR policies, SOPs, work rules, and discipline frameworks
• Ensure professional behaviour, punctuality, and accountability
• Handle performance warnings, improvement plans, and exits when required

3. Work Scheduling & Productivity

• Plan and manage work schedules, WFH structure, shift timings, and task allocation
• Ensure smooth coordination between departments (marketing, tech, support)
• Remove productivity bottlenecks and improve workflows

4. Skill Development & Team Growth

• Assess skill gaps across the team
• Design training, upskilling, and improvement plans
• Mentor team members to improve efficiency and output
• Encourage ownership, leadership, and a growth mindset

5. Hiring & Scaling Support

• Participate in hiring candidates who fit performance and culture standards
• Improve onboarding and early-stage employee productivity
• Help prepare the team for future scaling

 PLEASE READ BEFORE APPLYING

Apply ONLY IF all the below statements are true for you:

• ✅ You have experience in HR / People Ops / Operations in a startup, agency, or performance-driven environment
• ✅ You have managed or closely worked with a team of 10+ members
• ✅ You are comfortable challenging underperforming employees
• ✅ You believe HR’s role is to improve output and results, not just maintain harmony
• ✅ You can work independently without micromanagement
• ✅ You are okay with performance-linked compensation and accountability
• ✅ You are willing to build systems from scratch, not just follow existing ones

Who Should NOT Apply

• ❌ Candidates looking for a routine HR/admin job
• ❌ Payroll-only, documentation-only, or compliance-focused HR profiles
• ❌ People who avoid difficult conversations with employees
• ❌ Candidates are uncomfortable with targets, metrics, and accountability

Compensation & Growth

• Fixed pay (lean budget)
• Performance-based incentives linked to team productivity
• Opportunity to grow into a leadership role as the agency scales

Why This Role Matters

This role directly impacts:

• Team performance
• Delivery quality
• Company growth

You will work closely with the founder and have real authority, responsibility, and visibility.